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What are your minimum order quantities (MOQs) per product type?
Items over 100cm is typically 15-20 items and items under 100cm is usually around 50-100 items. This depends on the materials used in these items and the materials we have in stock for production.
What is the estimated production time for an order of this size?
Standard production time of our factory is 20-40 days depending on the your order size and the time of year you make the order. In the run up to Chinese New Year, all customers are pushing hard to get orders out. After Chinese New Year, things are more relaxed.
Do you offer customization, such as branding on packaging?
Yes, customisation of packaging is possible such as bulk packaging with multiple items in a box or something more focused towards items being shipped/sold separately.
Do you offer samples for quality evaluation before placing the order?
Yes, we offer samples to allow you to evaluate the quality of our products before placing an order. These can be shipped internationally, with sample costs being free, you only need to pay for your shipping.
Do you have certifications for product quality or sustainability (e.g., ISO)?
Our factory holds relevant certifications, such as ISO 9001, ensuring consistent quality management. Additionally, our products can be supplied with certifications for fire resistance and UV protection, depending on customer requirements.
Are bulk discounts available for orders exceeding 750 units?
Yes, we provide tiered pricing, with bulk discounts available for orders exceeding 750 units. For larger quantities, we can discuss further cost reductions based on your specific requirements.
What materials are your products made from?
Our products are crafted using high-quality materials such as natural wood, polyethylene (PE), polyester, silk, and fibreglass, ensuring a realistic appearance and durability. For pots and bases, we use sturdy materials like cement, resin, and plastic.
Do you offer Fire Proof products?
Yes, we produce fire-retardant artificial plants, flowers, and trees that comply with international fire safety standards. Certification documents can be provided upon request.
Do you offer products with Ultra-violet (UV) protection?
Yes, we offer UV-resistant products designed to withstand prolonged exposure to sunlight without fading or deterioration. These are ideal for outdoor use.
What are your payment terms and accepted methods of payment?
We typically require a 30% deposit upon order confirmation and the remaining 70% before shipment. Payment methods include bank transfer (T/T) and card payments through our payment gateway. For repeat customers, we may offer more flexible terms.
Can you provide references or case studies from previous clients?
Yes, we can provide references and case studies from satisfied clients, including those in the hospitality, retail, and interior design sectors. Please contact us for specific examples.
What shipping options are available, and do you handle international logistics?
We handle international shipping via sea freight, air freight, and express courier services. Typically orders are offered Frieght on Board (FOB), however, our team can offer DDP logistics, customs clearance, and documentation to ensure a smooth delivery process.
How do you ensure the quality and durability of your artificial plants and flowers?
Quality is at the core of our manufacturing process. We use premium-grade materials, conduct strict quality control at every stage of production, and perform durability testing to ensure our products meet international standards. Additionally, we invite you to hire an independent quality control company for your own peace of mind if you see fit.
Do you offer after-sales support or warranties for your products?
Yes, we provide after-sales support, including advice on product care and replacements for defective or damaged items. Our warranties cover manufacturing defects only.
Are your materials environmentally friendly or recyclable?
We are committed to sustainability and use recyclable materials wherever possible. Additionally, we are exploring the use of biodegradable materials in certain product ranges.
Can you accommodate urgent orders or provide expedited production services?
Yes, we offer expedited production services for urgent orders. Lead times depend on the size and complexity of the order, but we strive to meet tight deadlines whenever feasible.
What is your policy on defective or damaged products upon delivery?
If any products are defective or damaged upon delivery, we offer a full replacement or refund, depending on the situation. We require photographic evidence to process claims swiftly.
Do you have a catalog or brochure showcasing your full range of products?
Yes, we provide digital and printed catalogues showcasing our extensive range of artificial plants, flowers, and trees. Please contact us to receive a copy or visit our website https://xinghuiarts.com/ and download it from there.
How do you stay updated with the latest trends and innovations in artificial plant manufacturing?
We regularly research market trends, attend international trade fairs, and collaborate with designers to ensure our product lines reflect the latest styles and innovations.
Are we allowed to organise an independant factory audit of your factory?
Yes, we welcome independent factory audits as part of our commitment to transparency and quality assurance. Please contact us to arrange a suitable date and time.
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